From Theory to Practice

Applying Your Knowledge

You’ve learned the theory behind supporting change. Now, let’s put it into practice. Start by watching this short video explaining the exercise.

Your Turn: Break Down an Action

Below is an example of an “Action” from a company’s OGSM. Your task is to break this Action down into three logical, sequential steps. Think about what would need to happen first, second, and third to complete the overall action.

Action Example: “Develop and launch a customer feedback survey to identify top 3 areas for product improvement by the end of the quarter.”

Step 1: